Privacy Policy

1. Introduction

Blackshore Technologies LLC("Company", "we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use QuantIDE ("the Software", "the Service", "the Platform").

Please read this Privacy Policy carefully. By using QuantIDE, you consent to the data practices described in this policy. If you do not agree with this Privacy Policy, please do not use the Software.

3. Information We Collect

3.1 Information You Provide

We may collect information you voluntarily provide, including:

• Account Information: Email address and username when you create an account. Passwords are cryptographically hashed (one-way encryption) and cannot be viewed, retrieved, or recovered by anyone, including Blackshore Technologies.
• Payment Information: Billing details processed through our third-party payment processor (we do not store full credit card numbers)
• Communications: Information you provide when contacting support or providing feedback
• Profile Information: Optional information you choose to add to your profile

3.2 Information Collected Automatically

When you use the Software, we may automatically collect:

• Device Information: Operating system, device type, unique device identifiers
• Usage Data: Features used, actions taken, time spent, crash reports (anonymized)
• Log Data: IP address, browser type, access times, pages viewed
• License Information: License validation and authentication data

3.3 AI Interaction Data

Important: When you use AI-assisted features, your prompts and code snippets may be sent to third-party AI service providers (such as OpenAI, Anthropic, or similar providers) for processing. While we minimize data transmission, AI interactions necessarily involve sending some context to generate responses.

We implement the following safeguards for AI interactions:

• We do not store your AI conversation history on our servers
• We do not use your code or strategies to train AI models
• AI providers are contractually prohibited from using your data for training
• You can disable AI features entirely if you prefer complete local operation

3.4 Information We Do NOT Collect

We do not collect, access, or store:

• Your trading strategies or algorithm source code (stored locally only)
• Your broker API keys or credentials (stored locally and encrypted)
• Your trading history, positions, or account balances
• Your backtesting results or performance metrics
• Your financial information beyond payment processing

4. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Software
• Process transactions and manage your subscription
• Verify your license and prevent unauthorized use
• Send important notices, updates, and security alerts
• Respond to your inquiries and provide customer support
• Analyze usage patterns to improve user experience (anonymized data only)
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

5. How We Share Your Information

We may share your information in the following circumstances:

5.1 Service Providers

We share data with third-party service providers who perform services on our behalf:

• AI Providers: For AI-assisted code generation features
• Payment Processors: To process subscription payments
• Analytics Providers: To understand usage patterns (anonymized data)
• Cloud Infrastructure: For license management and authentication
• Customer Support: To help resolve your inquiries

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal process (subpoena, court order, government request)
• Protect the rights, property, or safety of Blackshore Technologies, our users, or the public
• Enforce our Terms of Service
• Detect, prevent, or address fraud, security, or technical issues

5.3 Business Transfers

If Blackshore Technologies LLCis involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or use of your personal information.

5.4 With Your Consent

We may share your information for other purposes with your explicit consent.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication mechanisms
• Regular security assessments and updates
• Access controls limiting employee access to personal data
• Local encryption of sensitive data on your device (API keys, credentials)

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide the services you requested
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records as required by law

Account information is retained while your account is active. After account deletion, we may retain certain information for up to 90 days for backup purposes and as required by law.

Local Data: Data stored locally on your device (strategies, code, credentials) is under your control. We have no access to this data and cannot delete it remotely. You are responsible for managing your local data.

8. Your Rights and Choices

8.1 Access and Portability

You have the right to request access to the personal information we hold about you and receive a copy in a portable format.

8.2 Correction

You have the right to request correction of inaccurate personal information.

8.3 Deletion

You have the right to request deletion of your personal information, subject to certain exceptions required by law.

8.4 Opt-Out Options

You can:

• Disable AI Features: Use the Software in offline mode without AI assistance
• Disable Analytics: Opt out of anonymous usage analytics in settings
• Unsubscribe: Opt out of marketing communications (transactional emails may still be sent)
• Delete Account: Request complete account deletion by contacting support

8.5 Exercising Your Rights

To exercise any of these rights, please contact us at support@quantide.io. We will respond to your request within 30 days (or sooner as required by applicable law).

9. Regional Privacy Rights

9.1 European Economic Area (GDPR)

If you are in the EEA, you have additional rights under the General Data Protection Regulation:

• Right to restrict processing
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

Our legal bases for processing include: contract performance, legitimate interests, consent, and legal obligations.

9.2 California (CCPA/CPRA)

If you are a California resident, you have additional rights:

• Right to know what personal information is collected, used, and shared
• Right to delete personal information
• Right to opt-out of the sale or sharing of personal information
• Right to non-discrimination for exercising your rights
• Right to correct inaccurate personal information
• Right to limit use of sensitive personal information

We do not sell your personal information. To exercise your California rights, contact us at support@quantide.io.

9.3 Other Jurisdictions

We comply with applicable privacy laws in other jurisdictions. If you have questions about your specific rights, please contact us.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

When we transfer data internationally, we use appropriate safeguards such as:

• Standard contractual clauses approved by relevant authorities
• Transfers to countries with adequate data protection laws
• Other legally approved transfer mechanisms

11. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Authenticate your session
• Analyze website traffic and usage
• Improve our services

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

The desktop Software does not use tracking cookies. Analytics in the Software are opt-in and anonymized.

12. Children's Privacy

QuantIDE is not intended for use by individuals under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children.

If we learn that we have collected personal information from a child, we will take steps to delete that information promptly. If you believe we have collected information from a child, please contact us.

13. Third-Party Links and Services

The Software may contain links to third-party websites or integrate with third-party services (brokers, exchanges, data providers). This Privacy Policy does not apply to those third parties.

We encourage you to review the privacy policies of any third-party services you use. We are not responsible for the privacy practices of third parties.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date
• Sending an email notification for significant changes
• Displaying a notice in the Software

Your continued use of the Software after changes constitutes acceptance of the updated Privacy Policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For GDPR-related inquiries, you may also contact our Data Protection Officer at support@quantide.io.